Terms & Conditions
1. Use of Website and General terms
i) This website, www.HOUSE OF SL.net is owned by HOUSE OF SL. (hereinafter referred to as "HOUSE OF SL") and is operated for your personal use and information. The use of this website is subject to the following terms. By accessing and browsing this website, you unconditionally accept, without limitation or qualification, these terms. This website is directed for use only by adults. You represent that you possess the legal right and ability to create binding obligations. HOUSE OF SL reserves the right to refuse service, or cancel orders in its sole discretion.
iii) The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any linked sites in any manner whatsoever.
iv) The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.
v) Further, the terms and conditions for any Product, sale, discount, discount vouchers, gift vouchers, pre-paid instruments or contest event organized on the Website from time to time, shall be subject to the terms and conditions of HOUSE OF SL or sellers. In addition to the above, some areas of the Website may contain content provided by our third party partners and such content shall be subject to separate terms and conditions of use, which are posted within those areas by third party partners.
vi) Use of the Website is available only to such persons who can legally contract under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. shall not be eligible to use the Website.
vii) Any minor desirous to use or transact on Website, is required to conduct such transaction through their legal guardian or parents.
viii) The Website reserves the right to terminate any membership and / or refuse to provide access to the Website if it is brought to the Website’s notice or if it is discovered that the person accessing/using the Website is under the age of 18 years.
ix) By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.
x) If any User learns or is made or becomes aware of any instance of hacking or misuse of its User account, it shall without delay notify the Website of the same. Additionally, registered Users may be held liable for losses incurred by the Website for any loss or damage caused as a result of failure in maintaining security by the relevant User.
xi) If any User provides any information that is untrue, false, not updated, and incomplete or the Website has reasonable grounds to believe that such information is untrue, false, not updated, incomplete, the Website shall have the right to suspend or terminate the relevant User account and refuse any and all current or future use of the Website (or any portion thereof).
xiii) Price of a product as displayed will be charged. Prices for Products are subject to change without prior notice, and at any time whatsoever, irrespective of whether an item has been earmarked/wish listed by a User. The Website disclaims any and all claims and/or liabilities arising from such revision in prices.
xiv) Prices for Products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees unless mentioned otherwise. Prices, Products and services are offered by the respective Seller and may change in accordance with the brand guidelines or other terms and conditions applicable to each Seller. Users further undertake that by initiating a transaction, the User is entering into a legally binding and enforceable contract with the Seller to purchase the products using such payment facilities as may be permitted by applicable laws and as may be accepted by the Website.
xv) The Website does not charge any registration/membership or browsing fee. However, the HOUSE OF SL reserves the absolute right to alter the fee policy from time to time. In the event, the Website alters its services, it may introduce new fees for such altered services. All such fees that the Website may charge will be intimated to the Users and such change shall automatically become effective immediately after they are posted on the Website. All such fees charged by the Website shall be in Indian Rupees unless mentioned otherwise. The Users continued use of the Website shall be deemed as an acceptance of the amended terms and conditions.
xvi) HOUSE OF SL may enter into agreements with third party payment gateway aggregators and financial institutions authorized by the Reserve Bank of India for collection, refund and remittance and to facilitate payment between Users and Sellers. The Website shall initiate the remittance of the payments made by the User and the date of completion of transaction shall be after the Products are delivered to the User and such other additional time as may be agreed between Website and the Sellers.
xvii) While availing any of the payment method/s available on the Website, the Website will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to:
- Lack of authorization for any transaction/s, or
- Exceeding the preset limit mutually agreed by and between the User and relevant banks of the User, or
- Any payment issues arising out of the transaction, or
- Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a User;
- Decline of transaction for any other reason(s)
xviii) Notwithstanding anything contained herein, the Website reserves the right to conduct additional verification for security or other reasons if it is not satisfied with the creditability of the User.
xix) All payment and delivery related conditions are in accordance with the contractual relationship impliedly established between the Seller of the Products and the User purchasing the same and payment facility provided by the Website is merely used by the User and Seller of the Product to facilitate the completion of the purchase made by the User.
xx) Use of the payment facilities provided by the Website shall not render the Website liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the Products listed on the Website. The Website shall not be responsible for any damages, interests or claims arising from not processing a transaction.
xxii) The Website may in its sole discretion impose limits on the number of transaction which an individual holding a financial instrument may use for payment for Products.
xxiii) Additionally, the Website reserves the right to refuse to process transactions exceeding such limit and transactions by Users that have incurred questionable charges and amounts.
xxiv) The Website is merely a facilitator for providing the User with payment channels through automated online electronic payments (either itself or through Service Providers), cash on delivery, collection and remittance facility for the payment of Products purchased by the User on the Website using the existing authorized banking infrastructure and credit card payment gateway networks (of either the Website or Service Providers).
xxv) All Products purchased from the Website shall be delivered to the User by standard courier services on behalf of the Sellers through a logistics partner or by the Sellers themselves. All deliveries where applicable shall be made on a best efforts basis, and while the Website will endeavor to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard. On behalf of the Seller, a nominal fee may be charged on all cash on delivery (“COD”) orders. The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped.
xxvi) HOUSE OF SL shall not be responsible for any delay in the delivery of the Products. HOUSE OF SL shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.
xxvii) The logistics partner supported by HOUSE OF SL will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts the respective Seller reserves the right to cancel the order(s) at its discretion.
xxviii) An estimated delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
xxix) Sometimes, delivery may take longer due to inter alia, bad weather/flight delays/political disruptions/other unforeseen circumstances
xxx) In the event any delay in delivery of a Product is expected, the Website may, at its sole discretion, intimate the User who may have purchased the same, regarding such delay.
xxxi) The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products.
xxxii) Where there is a likelihood of delay in delivery of the Products, the User may be notified of the same from time to time. However, no refunds may be claimed by the User for any delay in delivery of the Products, which was caused due to reasons beyond the control of the Website and/or the Seller.
xxxiii) However in case where a damage has been caused to the Products ordered, the Seller shall replace the products as per the Seller’s replacement policy as may be indicated on the Website along with the Product.
xxxiv) No deliveries of the Products shall be made outside the territorial boundaries of India.
xxxv) In case a User purchases multiple Products in one transaction, the Seller(s) may deliver the same together. However, this may not always be possible and shall be subject to availability of stock with the relevant Sellers.
xxxvi) If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User.
xxxvii) HOUSE OF SL shall not compensate for any mental agony caused due to delay in delivery. The Users can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the Users will be refunded back the price of the product in the account or payment wallet, in accordance with the options chosen by you, as soon as the order is successfully cancelled.
There will be a Convenience Charge for delivering the item ordered by you online to your delivery address.
Shipping and Delivery of items will take 7 to 10 working days from the date of order/purchase.
In case of Return and Refund this convenience charge will not be refunded.
Cancellation of an order must be done within 24 hours of placing the order.
A 100% refund order amount will be issued against cancellation of the Card amount.
It may be noted that failure to cancel an order within 24 hours of placing an order will mean that the product has been dispatched and can not be recalled.
4. Return and Exchange
Request for Return and Exchange of Unused, Resalable, Undamaged goods will be entertained in case
The customer wants a change in size (not applicable to Accessories)
The customer wants a change in colour (not applicable to Accessories)
Exchange of product is allowed only once after a purchase.
Money shall not be refunded under any circumstances.
Convenience charge for Pickup and further Delivery will have to paid by customer.
5. Return of Items with Major Manufacturing Defects
We provide 100% replacement for major manufacturing defects for footwear, bags, purses and belts within the Warranty period. No claim is admissible on socks, shoe care and foot care products or other non-footwear items.
Refunds will be processed through the same online mode in 10 t0 15 working days.
Definition of Major manufacturing defects are:
- Damaged Upper Material
- Damaged Stitching or Pasting
- Broken or Damaged Sole or Insole
- No claims on damage on ornamental fittings
- Damaged Upper Material
- Damaged Stitching and Pasting
- No claims on damage on ornamental fittings
Steps to be followed for Return and Exchange are:
- The customer must e-mail to online@HOUSE OF SL.com within 7 days of receiving the item to register a request.
- The customer can expect a reverse pickup within 7 days after a complaint has been lodged.
-The customer must produce the original bill and return the product to the courier company representative.
-Products must be returned in their original packing box in an unused, undamaged, unwashed condition. No stains or dicolouration will be accepted.
In case of size exchange the company will arrange for delivery within 7 days.
7. Product Information
HOUSE OF SL has made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours and get up of our products are displayed as accurately as possible. However, as the actual colours or get up you see will vary with the quality of your monitor or because of picture quality or for any other reason, we cannot guarantee that your display will accurately reflect the colour or get up or any other description of the product requested on delivery. HOUSE OF SL does not represent and warrant that product descriptions, photograph, get up or other description of the product or the content of this site are accurate, complete or error-free. If, on receiving ordered goods, you have any cause for dissatisfaction about the description of the product; your sole remedy is to return the product in unused condition and without any damage of whatsoever nature, alongwith the invoice. All products displayed on the website may not always be available for on-line sales or for sales from our retail shops.
8. Limitation of Liability
HOUSE OF SL shall not be liable for any damage, either direct or indirect, incidental or consequential, for use of or inability to use material, products or services of any kind that is offered or to provide indemnity or any other remedy to you or any third party. HOUSE OF SL make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it and HOUSE OF SL shall not be liable for any damage, either direct or indirect, incidental or consequential, by use of this website to you or your computer or any equipments, software' used by you.
9. Exclusion of Warranties
HOUSE OF SL does not warrant or represent that this website will be uninterrupted or error free or that any information, data, content, software or other material accessible through this website will be free from bugs, viruses, worms, trojan horses or other harmful components. Information on this website is provided to you "as is", "with all faults" and without warranties of any kind whether express or implied.
10. Copyrights and Trademarks
i) Materials on this website, including texts, images, illustrations, software, audio clips and video clips, are owned and or provided by HOUSE OF SL. The material on this website is protected by the Copyright Act (or the equivalent thereof) and by virtue of the applicable Intellectual Property Laws and international treaties. Consequently, the material on this website should not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, directly or indirectly, including but not limited to text, audio or video, text, photographs, images, designs, get up etc. The trade marks/trade name HOUSE OF SL, logos and service marks HOUSE OF SL (collectively, "Marks") displayed on this website are the registered or unregistered Marks of HOUSE OF SL, the other marks on the web site and logos and service marks are the property of their respective owners and should not be used in any manner, directly or indirectly. Nothing in this website is to be interpreted as conferring a right to use the Marks or the material protected by the Copyright Act (or the equivalent thereof).
ii) Intellectual Property Rights (“IPR”) for the purpose of these Terms shall always mean and include copyrights whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, source code, technical data, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights and further shall also include but not be limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code in relation to the Website.
iii) All IPR on the Website exclusively belong to HOUSE OF SL. Under no circumstance shall any User infringe in any way such IPR of the Website, a third party supplier or Seller during or pursuant to its use of the Website for any purposes whatsoever.
iv) The Parties hereto agree and confirm that no part of any Intellectual Property rights mentioned hereinabove is transferred in the name of User and any intellectual property rights arising as a result of these presents shall also be in the absolute ownership, possession and our control or control of its owners/permitted assigns, as the case may be.
v) Except as expressly provided herein, the User acknowledges and agrees that it shall not copy, republish, post, display, translate, transmit, reproduce or distribute or in any other way infringe any Intellectual Property Right through any medium without obtaining the necessary authorization from HOUSE OF SL.
11. Electronic Communications
When you visit this website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
HOUSE OF SL may monitor the access to its website and other activities in relation to its website and may intervene in this regard. However, HOUSE OF SL makes no representation and gives no warranty to that effect. You consent to such surveillance and intervention, if HOUSE OF SL ever decides to do it.
14. Harmful Information / Material
You agree not to introduce into or through this website any information or materials which may be harmful to others. You agree not to include, knowingly or otherwise, any error or defect in material or information which may, be a libel, slander, defamation or obscenity, or promote hatred or otherwise give rise to a criminal offence or civil liability on the part of any person or entity.
Links and references to other websites are provided to you as a convenience only. HOUSE OF SL has not reviewed and does not expressly or implicitly endorse other websites or any information or material, or the accessibility thereof, via such links, and does not assume any responsibility for any such other websites, information or material posted thereon, or products or services offered thereon. You may not create links from other websites to this website, except if expressly permitted by HOUSE OF SL.
HOUSE OF SL does not represent or warrant that the information or material, including the downloadable software, accessed from or through this website will be uninterrupted or free of errors, defects, viruses or other harmful components, or that any such problems which are discovered will be corrected.
16. Reserve of Rights
All rights not expressly granted in these terms are reserved to HOUSE OF SL. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any license or right under any copyright, patent, trademark or other intellectual property right of HOUSE OF SL or any other person or to you.
17. Dispute Resolutions by Arbitration
Any dispute, or claim between us arising out of any use of this website, including the applicability or scope of this arbitration clause shall be referred to and finally resolved by a Sole Arbitrator appointed by HOUSE OF SL, to the exclusion of courts of law, in accordance with the Indian Arbitration Act, 1996. However, before you submit a claim for arbitration, you must first contact customer service representative at HOUSE OF SL and give him an opportunity to resolve the dispute. Similarly, before HOUSE OF SL takes a dispute to arbitration, it must first attempt to resolve it by contacting you. If the dispute cannot be satisfactorily resolved within sixty (60) days from the date you may inform HOUSE OF SL to appoint Arbitrator to resolve the dispute and HOUSE OF SL shall within 15 days from the receipt of such intimation shall appoint the Sole Arbitrator to resolve the dispute. The venue of the Arbitration shall be at Kolkata and the language of the Arbitration shall be English and the applicable Law shall be the Laws of India.
Any award rendered pursuant to the arbitration shall be final and binding on both parties and no appeal shall lie from such award. Such award may be rendered enforceable and executory by any court having jurisdiction over the person or the property of the person against whom enforcement of the award is sought. Notwithstanding the provisions in this Clause, HOUSE OF SL shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information etc.
18. Governing Law
This site is controlled and operated by HOUSE OF SL from Kolkata, India and these terms, and any transaction conducted on or from it shall be governed by the applicable Indian laws without reference to principles of conflict of laws. Products sold or delivered abroad through this website shall be subject to export control laws and regulations of India.
20. No Waiver
The failure of HOUSE OF SL to enforce any provisions of these terms or to respond to a breach by you or any third party of these terms shall not in any way waive the right of HOUSE OF SL to subsequently enforce any of the terms and conditions contained herein or to act with respect to similar breaches.
21. Changes to Terms / Severability
HOUSE OF SL may modify, update or otherwise change the terms applicable to this website from time to time. Following the posting of such change, your continued use of this site will constitute your acceptance of the terms, as modified. If any one of these terms shall be deemed invalid, void, or for any reason unenforceable, such terms shall be deemed severable and shall not affect the validity and enforceability of remaining terms.
22. Entire Agreement
These terms or conditions incorporated or referred to herein constitute the entire agreement amongst us with respect to the use of this website and any transaction conducted on or from this website and its contents, and supersede any prior understanding or agreement (whether electronic, oral or written).
HOUSE OF SL reserves the right, at its sole discretion, to terminate your access to all or any part of this site, with or without notice. HOUSE OF SL reserves the right to terminate/temporarily deactivate any promotions without prior notice.
The headings used herein are inserted for convenience of reference only and do not affect the construction or interpretation of the terms and conditions herein.
25. SMS or Email Updates
HOUSE OF SL has the right to use the customer contact information for our own marketing purposes. We may send regular SMS and Email updates to the registered mobile numbers and email Ids registered with us.
- The User hereby indemnifies, defends and holds harmless the entity owning and operating the Website, its subsidiaries, affiliates, vendors, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as "indemnified parties") from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the indemnified parties that arise out of, result from, or in connection with :The User’s breach of these Terms; or Any claims made by any third party due to, or arising out of, or in connection with, the User’s use of the Website; or Any claim that any third party IPR, proprietary information, content or materials provided by the User causes any damage to a third party; or Violation of any rights of any third party by the User, including any IPR.
- Each an “Indemnity Event”
- Upon occurrence of an Indemnity Event, the Website may notify the User of any claims which the User shall be liable to indemnify the Website against. The User shall then be obligated to consult with the Website regarding the course of action to be undertaken in defending such a claim.
- The User shall not compromise or settle any claim or admit any liability or wrongdoing on the part of the Website without the express prior written consent of the Website which can be withheld or denied or conditioned by the Website in its sole discretion.
- Notwithstanding anything to contrary, the Website’s entire and aggregate liability to the User under and in relation to these Terms shall not exceed the greater of Indian Rupees One Hundred (INR 100) or the amount of fees, if any, paid by the User/Seller to the Website under the relevant order to which the cause of action for the liability relates.
- Notwithstanding anything to contrary, in no event shall HOUSE OF SL, its subsidiaries or affiliates and their respective officers, directors, employees, partners or suppliers be liable to the User for any special, incidental, indirect, consequential, exemplary or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not the Website has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with the User’s use of or access to the Website or the Product.
27. Use of Content
While using the Website, the User specifically undertakes not to host, display, upload, modify, publish, transmit, update or share any information or content that:
- belongs to another person and to which the User does not have any right to;
- is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
- harms minors in any way;
- impersonate any person or entity, or falsely state or otherwise misrepresent the User’s affiliation with a person or entity;
- threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting of any other nation;
- infringes any patent, trademark, copyright or other IPR;
- contain software viruses or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- engage in any activity that interferes with or disrupts access to the Website or the Products (or the servers and networks which are connected to the Website);
10. attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any Website server, or to any of the Products offered on or through the Website, by hacking, password mining or any other illegitimate means;
11. probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website.
12. disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
13. use the Website or content therein for any purpose that is unlawful or prohibited by the Terms or to solicit the performance of any illegal activity or other activity which infringes the rights of the Website or other third parties;
14. falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
15. violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
16. violate any applicable laws or regulations for the time being in force within or outside India; and
17. violate the terms of these Terms.
28. General Provisions
Notice: All notices to be issued pursuant to these Terms shall be served to the User by email or by general notification on the Website. Any notice to be sent to the Website pursuant to these Terms shall be sent to the Website’s grievance officer.
Assignment: This terms shall not be assigned or otherwise transferred by the User. However the Website’s obligations under these Terms are freely assignable or otherwise transferable by the Website to any third parties without the requirement of seeking the Users prior consent.
Severability: If any provision of these Terms is void, or is so declared, such provision shall be severed. The Terms shall otherwise remain in full force and effect.
Waiver: Any failure or delay by a party to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under these Terms or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.
Relationship and Exclusivity. Nothing in these Terms shall constitute or be deemed to constitute a partnership, joint venture, agency or the like between the parties hereto or confer on any party any authority to bind the other party or to contract in the name of the other party or to incur any liability or obligation on behalf of the other party.
Force Majeure: If performance of any Service under these Terms by the Website is prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the website, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of the Website and could not have been prevented by reasonable precautions then the Website shall in toto be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by the Website of its obligations herein.
1. How can I place an order?
View your selected product and click on ‘add to cart’ to buy the item. You may select several items in one order. While selecting subsequent items you can even remove some items added by you previously. You will be prompted to input required information. Please follow the same and complete the procedure.
2. What modes of payment will be accepted?
You may choose to pay at the time of ordering or pay on delivery. We will accept payments from Credit Cards, Debit Cards and Cash. It is required to pay at the time of ordering unless you pot for Cash on Delivery option.
3. Can I make Cash Payment?
Cash payments will be accepted on delivery. You will have to pay to the delivery person to enable him deliver the items ordered by you.
4. How long it will take to receive the product after my ordering?
We will inform you with e-mail when the product is ready for dispatch. We will endeavor to deliver within the shortest possible time. However it will depend on the location of the address where it should be delivered. Within Kolkata it should be delivered the next day. In major cities it should be within 3 days and within 7 to 10 days in the rest. It is possible that the delivery may exceed these timings in case of any unforeseen bottlenecks.
5. Can I cancel my order?
An order can be cancelled within 24 hours of order or purchase.
6. Can I order from other countries?
At present we will not sell outside India.
7. Which products can I buy online?
While our website may show many products, only some of them are offered online. Only those which are offered online could be purchased online.
8. What happens if I can not collect my order?
Representative of our delivery agent will make maximum of three attempts to deliver at the site mentioned in the order. If the item will not be received by you, it will be treated as cancelled and if payments were already made, we will refund the value of the item only, i.e., the delivery charge will be deducted.
9. What do I need to take with me when I collect my Order?
You will need to take your order number; you will find this on your confirmation email, and one piece of ID from the following list: voter id card, pan card, passport, driving licence, aadhar card i.e. any proof which authenticates your name & address.
10. Can someone else collect items on my behalf?
Yes, but they will have to take your order number; you will find this on your confirmation email, and one piece of ID from the following list to identify themselves: voter id card, pan card, passport, driving licence, aadhar card i.e. any proof which authenticates individual’s name & address along with a handover letter mentioning your acceptance.
11. Can I return the item to a HOUSE OF SLstore near me?
Items purchased online can not be returned to any store. It has to be shipped to address shown in invoice.
12. Can I make payment on Delivery?
Yes one can pay Cash at the time of delivery.
13. Can I exchange the item received by me?
Yes you can exchange an item as per terms mentioned in the Terms and Conditions. You need to inform the company within 15 days of delivery and return the item in unused, unwashed and undamaged condition. Footwear of a different size or item of different colour can be exchanged.
14. What happens if I find an item damaged after use for some days?
HOUSE OF SLgives warranty for stitching and pasting on products sold online. Within warranty period the item with these defects can be replaced. For any other type of defect you need to contact us.